Don't Let WiFi Dead Zones Derail Your Next Event
Hotels have adopted technology at a rapid pace in recent years, equipping properties to provide guests with the digital conveniences they’ve come to expect. While technology continues to advance (including automation, Ai, and self-service options), event internet and WiFi have become more than amenities: they are the backbone of digital operations, and they can make or break the guest experience from the moment they walk through the front doors.
A recent Fall 2022 survey of event planning professionals found that meeting space layout and technology were the top two drivers of venue selection. This includes consideration for both indoor and outdoor spaces, where hosts and guests expect parity in terms of service.
Robust and reliable WiFi is essential
Access to secure, high-speed internet has become a norm for event attendees. According to iPass, event attendees carry with them an average of three mobile devices, relying on those devices to manage their busy event itineraries, keep in touch with business and family obligations, and stay engaged with social media and other communication platforms. Like other basic necessities, event attendees tend not to think about internet access until they don’t have it, and then, it’s all that matters.
Those attending highly publicized, large-scale outdoor events can come to events with even higher expectations. As the action moves from indoor bars to outdoor patio spaces and front sidewalks, properties must be able to offer guests seamless access. This means continuous connectivity and zero downtime.
Poor WiFi connectivity can cost you
Hotel services and vendors require secure networks and private WiFi connections in order to process electronic payments and provide outdoor services to guests. Poor or disrupted WiFi connectivity results in point-of-sale (POS) transaction interruptions and lost revenue. Attendees frustrated by WiFi may choose to abandon their purchases and leave negative reviews about the hosts and the venue.
Poor connections also strike at the heart of the guest experience by negatively impacting an event’s essential programming, from multimedia displays to security cameras, apps and live feeds. In addition, attendees with limited access to WiFi will be hindered in their ability to share their experiences in real-time in a way that helps to build the reputation of the venue or promotes the event itself.
Achieve a seamless experience across event spaces
The good news? You can avoid dead zones in your indoor and outdoor spaces and provide attendees with a flawless digital experience by partnering with an experienced and trusted WiFi network services provider to equip your events with secure, high-density temporary or permanent WiFi bandwidth for crowded indoor and outdoor areas.
The right internet and WiFi partner will be able to:
Ensure strategic placement of wireless access points. Access points should be placed and positioned properly to create seamless connectivity, so vendors and attendees can access the internet at all times. Proper placement leads to adequate coverage throughout the event space, resulting in full connectivity and minimal interference, regardless of user density.
Set up dedicated private networks. Event vendors shouldn’t have to worry about their transactions being interrupted at any point. With dedicated private networks, they can have peace of mind knowing their POS transactions will be fast and secure, with no revenue left on the table.
Provide dedicated on-site support. No matter how well you prepare, problems can still arise. Having on-site support staff who can provide real-time expertise and solutions will help minimize the frustration of everyone involved.
Enlisting event technology experts for your next large-scale indoor/outdoor event can help ensure seamless transitions among event spaces, meet high-density usage requirements and create secure networks for POS and other sensitive data transactions, ultimately resulting in a positive experience for event planners, attendees, and vendors.
Be prepared for your next event
For over 20 years, leading event planners and venues have relied on Xpodigital to design, install, manage and support their internet and WiFi networks and optimize their events to maximize revenue, free up valuable internal resources, and improve the overall attendee experience.
Xpodigital Internet and WiFi services include:
Architecture and Documentation
Rapid Installation
Operations and Management
Network Security
Network Redundancy
Connectivity for POS systems and Security Cameras
Comprehensive Monitoring and Reporting
Onsite Staff and Full-Service 24/7 Technical Support
Xpodigital has the expertise and ability to deliver on even the most challenging of projects. Learn more about our industry-leading service and support at: xpodigital.com/convention-internet